Delivery:
Q. How quickly will I receive my order?
A. Express delivery 1-3 working days - from £4.99 or
Standard delivery 3-5 working days - from £2.99
(see Terms & Conditions for more details)
Order Tracking:
Q. How can I find out what has happened to my order?
A. Logon to Your Account then click Order History - now you will see current
and previous orders and their status. If you have any queries or have
forgotten your password either phone or email us at sales@zoobookoo.com.
Q. How do I access my account when I forgotten my password?
A. Use Contact Us form and enter Password Lost and we will email back a
new password.
Products:
Q. How do your products work?
A. Watch our short one minute videos by clicking
Cube Books:
Q. What are the Cubes made of?
A. Cubes are hand assembled by sticking designs printed on plastic paper to
eight bricks. They are robust and durable normally lasting up to 10,000
turns.
Secret Scholar & Magic Mats:
Q. How do I find the hidden answers?
A. The answers are revealed from under the black squares by rubbing.
Friction creates heat and the black ink temporarily disappears to reveal
the answer. Then the black returns so the product can be used again
and again.
Returns:
Q. What if I don't like your products when I receive them?
A. You can rely on ZoobooKoo's 14-Day Returns Guarantee
(see Terms & Conditions for more details)
