Frequently Asked Questions

Delivery: 
Q.  How quickly will I receive my order?
A. 
Express delivery 1-3 working days - from £4.99 or
     Standard delivery 3-5 working days - from £2.99
      (see Terms & Conditions for more details)


Order Tracking:
Q.  How can I find out what has happened to my order?
A.  Logon to Your Account then click Order History - now you will see current
     and previous orders and their status.  If you have any queries or have
     forgotten your password either phone or email us at sales@zoobookoo.com.

Q.  How do I access my account when I forgotten my password?
A.  Use Contact Us form and enter Password Lost and we will email back a
     new password.


Products:
Q.  How do your products work?
A.  Watch our short one minute videos by clicking
 
 
Click to watch video

Cube Books:
Q.  What are the Cubes made of?
A.  Cubes are hand assembled by sticking designs printed on plastic paper to
     eight bricks.  They are robust and durable normally lasting up to 10,000
     turns.

Secret Scholar & Magic Mats:
Q.  How do I find the hidden answers?
A.  The answers are revealed from under the black squares by rubbing.
     Friction creates heat and the black ink temporarily disappears to reveal
     the answer. Then the black returns so the product can be used again
     and again.

Returns:
Q.  What if I don't like your products when I receive them?
A.  You can rely on ZoobooKoo's 14-Day Returns Guarantee
 
     
(see Terms & Conditions for more details)


 

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Latest News
Win a Word Searcher game this month - 'Like' us by clicking here.
One winner every month chosen at random from our 'Likers'.
Congratulations to Elaine Lambe who won in April.
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Would you like a FREE ZooBooKoo catalogue?
Just subscribe to our quarterly newsletter (with special offers and parenting tips)
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Customer Testimonials:
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'The 
Times Tables Mat is a good quality item, very handy for extra practice in times tables and can be easily rubbed out,' Mr Reid, Northants, Mar 2013
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Earn cash and build a business selling ZooBooKoo Toys & Games
Free Primary Stars Bag (RRP £15) for next 10 recruits
Email for more information karenw@primarystars.org


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ZooBooKoo

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Patent Protection & Copyright
Promotional cubes we produce include a license to use our patent, are marked to prove authenticity and are not produced in China.

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