ZooBooKoo 14-Day Returns Guarantee:
Our 14-day returns guarantee means that if for any reason you are dissatisfied with your purchase, you can return it to us in its original condition within 14 days of the date you received the item unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.  We can only accept the return of opened items if they are faulty or because of an error on our part.  Please note that we reserve the right to send back items to you that have been returned to us after 14 days.  For accepted returns you will be refunded the cost of the item together with the items normal postage cost within 30 days from cancellation.  We cannot refund any Express delvery or giftwrap charges.  This returns policy does not affect your statutory rights.

All Primary Star orders are contracts of sale between the Customer and the Star Advisor.  All products to be returned relating to Primary Star orders placed through a Star Advisor must only be returned to the Star Advisor in the original condition as stipulated above within 14 days and the same guarantee as outlined above applies.  The Star Advisor will arrange your refund.

Your Statutory Rights:
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period, please contact us on 01473-735346 or email sales@zoobookoo.com.  For more information on your right to withdraw from your purchase within seven working day cooling-off period, visit Department for Business Enterprise & Regulatory Reform website at: http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/index.html and choose option Distance Selling.